Contact us

Bug reports, feature requests, questions about your data — send them here.

The fastest way to reach the PDF Hub Team is by email. We read every message and reply from a real address (no auto-generated no-reply). We usually respond within a couple of working days.

Send a message

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What to include

  • Bug reports: the tool you were using, the browser and OS, and — if possible — the file size and page count of the PDF that failed. Screenshots of any error banner really help.
  • Feature requests: what task you're trying to accomplish. Describing the goal is more useful than describing the button you wish existed.
  • Data / privacy questions: mention which tool the file went through and roughly when. We can look up how it was handled.
  • Account or credit issues: the email address you registered with. Please don't send passwords or payment info in a message.

Response time

We are a small team. Genuine questions and bug reports get a reply within 2–3 working days. If you don't hear back in a week, feel free to send a nudge — messages occasionally get lost in spam folders on both ends.